Berglund Truck & Fleet Services

John a year ago

I had a recall on the emissions and possible incorrect odometer mileage on my Chevy Silverado 5500 HD. I made an appointment over a week in advance to not only have the recall remedied but a simple service that is provided at dealerships all over the country. A very basic oil change, chassis greased and tire rotation. I had an 8:00 am appointment and I was going to wait on the vehicle. About 30 minutes into the service appointment and after the vehicle was pulled into the shop the mechanic advised the service manager that they didn’t have the proper equipment to preform the tire rotation. The service manager advised me of this. Oh yes, I became highly upset because this was a very basic service and like most people when you have to have a vehicle serviced, you have to adjust your daily schedule to accommodate this. You count on the dealership to preform a vehicle service on the day you a them agreed to over a week in advance. If a problem were to arise with you or the dealership, you could reschedule. It’s pretty sad that Berglund doesn’t have the equipment to provide a simple tire rotation on the commercial vehicles they sell. It’s also pretty sad Berglund can’t call the customer

James Hale 3 years ago

Got charged 250ish dollars to "fix" a truck with under 30k miles. Nothing was fixed only "i made it beter" by the senior mechanic. Then I was told it was the tires, then I was told I over loaded the truck. After producing the cat scale ticket, they didn't want to fix it or replace my sagging rear springs. Maybe they can fix the other 2022 3500hd with 5k miles

Captabyrd Edited 4 years ago

Great service. Billy and his guys are the best. We take our 3 new work trucks there and I can say it’s the best service around.

Carl H 7 years ago

Best customer service ever! My 2015 duramax was in reduced power mode because of the DEF system. I had less than 175 miles left until max speed went to 4mph. We were 250 miles away from home and staying at campground on the BRP near Floyd Va. This happened on a Saturday so we were stuck until Monday morning. The dealership in Radford said it would be maybe 2 weeks before they could attempt it. I called Berglund and talked to Billy and he said to come on over. They took me right in and had the job completed in 2hrs! These guys are the best! Billy was so polite and understanding to our family’ situation. It’s very rare to find high caliper customer service as this! This would be my go to shop if I lived in this area! Thanks guys for fitting us in and getting us back on the road! Absolutely the best!

ian hensley 9 years ago

These guys always take great care of me! Between my wife, my business and I we have about 7 vehicles of various makes and models. You always have reservations about going to a dealership because of cost but I can tell you right now that I have never left here feeling like I was overcharged or something was "fixed" that didn't need to be. These guys do a great job and Billy at the counter always makes me feel like my business is important. If anything we'll have to start converting over other vehicles to Chevy's just simply for the service experience that we get here. Thanks so much!